Privacy Policy

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Diva Mountain Soap and Candle Company’s Privacy Policy

What information do we collect?

•  We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

•  When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

•  We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

•  Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

•  To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

•  To allow us to better service you in responding to your customer service requests.

•  To quickly process your transactions.

•  To administer a contest, promotion, survey or other site feature.

•  If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, just click unsubscribe on the bottom of the email and you will be automatically removed from our list.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or transfer your personal identifiable information to outside parities. The term "outside parties" does not include Diva Mountain Soap and Candle Company, the website hosting partners, or other parties who assist us in our website operations, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safe. Please note that we maintain information about an individual sales transaction for our record keeping. WE DO NOT STORE CREDIT CARD NUMBERS/INFORMATION ON DIVA MOUNTAIN SOAP AND CANDLE COMPANY’S WEBSITE.

Why we may use third party links:

We may include third party links on our site to provide you with increased value. These linked sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. We must protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy:

Our privacy policy in update periodically. Policy changes will apply upon the modified date. This policy was last modified on December 3, 2024.

Questions and feedback:

We welcome your questions, comments, and concerns about privacy. Please send us any feedback pertaining to privacy, or any other issue.

Diva Mountain Soap and Candle Company

264 Pawling Ave.

Troy, NY 12180

Susan@divamountain.com

1-518-339-9057

Online Policy Only:

This online privacy policy applies only to information collected through our website and not to information collected offline.