Terms and Conditions

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Diva Mountain Soap and Candle Company’s Terms and Conditions

This website is operated by Diva Mountain Soap and Candle Company. Throughout the site, the terms “we”, “us” and “our” refer to Diva Mountain Soap and Candle Company. Diva Mountain Soap and Candle Company offers this website and its related services to you, the user, contingent upon your acceptance of all terms, conditions, policies, and notices as stated herein. Your use of our website and/or purchase of our products constitutes your agreement to be bound by our Terms of Service. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content. Please review these Terms of Service carefully prior to accessing or utilizing our website. Your use of any part of the site constitutes your agreement to be bound by these Terms of Service. If you do not agree to all terms and conditions, please refrain from accessing the website or using any services. Any newly added features or products to the current store shall likewise be subject to the Terms of Service. You may review the most current version of the Terms of Service at any time on this page. We reserve the right to modify, alter, or replace any portion of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to periodically review this page for changes. Your continued use of or access to the website subsequent to the posting of any changes shall constitute acceptance of those changes.

Our store is hosted on Godaddy. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

ONLINE STORE TERMS:

By agreeing to these Terms of Service, you represent that you are of legal age in your jurisdiction or have obtained parental consent for minor dependents. You agree not to use our products for any unlawful purpose or in violation of applicable laws. You must not transmit any malicious code. Any breach of these Terms will result in immediate termination of your Services GENERAL CONDITIONS:

We reserve the right to deny service to any individual for any reason at our sole discretion. You understand that your content (excluding credit card information) may be transmitted unencrypted and may be subject to changes to accommodate technical requirements. Credit card information is always encrypted during transmission. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written consent. The headings used in this agreement are for reference purposes only and shall not limit or otherwise affect these Terms.

Allergy and Ingredient Information:

• Important: For your safety, please thoroughly review the ingredient list before purchasing any product to identify potential allergens or skin irritants.
• Tree Nut Alert: We kindly inform you that all our products contain tree nuts.
• Additional Ingredients: Our products may also contain micas, dyes, preservatives, essential oils, fragrance oils, natural clays, and colorants.

Note: Due to labeling regulations, not all fragrance oils, essential oils, preservatives, micas, and/or dyes are individually listed by name in the ingredients.

• Oat Alert: We cannot guarantee that the oats used in our products are gluten-free. If you have gluten sensitivities, please exercise caution.
• Ingredient Changes: We reserve the right to modify the ingredients in our products. Always read the ingredient label carefully before purchase.
• Questions? Feel free to contact us at susan@divamountain.com  if you have any questions about ingredients.

Additional Information:

• External Use Only: All our products are intended for external use only. Please do not ingest them.
• Adult Products: Products labeled "ADULT" are intended for individuals aged 18 and above.

Updates: We reserve the right to update the content of this site at any time. Please check this page regularly for any changes.

MODIFICATIONS TO THE SERVICE AND PRICES:

Price Changes:

• Please note that prices for our products are subject to change without prior notice.

Service Modifications:

• We reserve the right to modify or discontinue our services, or any part of them, without prior notice.

No Liability for Changes:

• We are not liable for any changes, price adjustments, suspensions, or discontinuations of our services.

PRODUCTS OR SERVICES (if applicable)

Online Exclusives:

• Some products or services may be exclusively available online. These items may have limited quantities and are subject to our Return Policy.

PRODUCT IMAGES:

• We strive to accurately display the colors and images of our products. However, please note that monitor colors may vary.

SALES RESTRICTIONS:

• We reserve the right to limit sales to specific individuals, regions, or jurisdictions. We may also limit the quantity of products or services available.
• Product descriptions and prices are subject to change without notice. We may discontinue any product at any time.
• Offers on this site are void where prohibited.

PRODUCT QUALITY AND SERVICES:

·  We aim to provide the best products and services, but we can't promise perfection. Sometimes, unexpected issues may arise.

ACCURACY OF BILLING AND ACCOUNT INFORMATION:

We want to ensure a fair and enjoyable shopping experience for all our customers. To do this, we may need to limit order quantities or cancel orders, especially if we suspect unusual activity like bulk buying. We'll do our best to notify you if we need to make any changes to your order. To help us process your order smoothly, please make sure your account information is up-to-date. This includes your shipping address, email, and payment details. For more information on returns and exchanges, please check out our Returns Policy. For more detail, please review our Returns Policy.

OPTIONAL PRODUCTS:

We may offer access to products from other companies. Please be aware that we don't control or monitor these products, and we don't make any promises about them. You use these products at your own risk, and you should always check the terms and conditions of the company providing them. We may also add new features and services to our website in the future. These new offerings will also follow the terms outlined in this agreement.

THIRD-PARTY LINKS:

Our website may link to other websites that we don't own or control. We're not responsible for the content or accuracy of these websites. If you decide to visit these other websites, please be aware that they have their own terms and conditions. We encourage you to review these terms before making any purchases or using their services. If you have any issues with a third-party website or product, please contact the company directly.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS:

If you share ideas or suggestions with us, we may use them without any obligation to you. We won't be responsible for keeping your ideas confidential or paying you for them. We reserve the right to remove any comments that we believe are inappropriate or harmful. Please make sure your comments are respectful and follow our terms of service. You are responsible for the content of your comments. We won't be held liable for anything you or others post.

PERSONAL INFORMATION:

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

ERRORS, INACCURACIES AND OMISSIONS:

We reserve the right to correct any errors, inaccuracies, or omissions in product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We may make changes or updates to information or cancel orders at any time, without prior notice, even after an order has been submitted. We are not obligated to update, amend, or clarify information on our website, including pricing information, unless required by law. The presence of a specified update or refresh date does not indicate that all information on the website has been modified or updated.

PROHIBITED USES:

You agree not to use our website for any illegal or harmful purposes. This includes activities like:

• Harassing or threatening others
• Sharing false or misleading information
• Uploading harmful software
• Violating copyright or other intellectual property laws
• Interfering with the security of our website or others

We reserve the right to suspend or terminate your account if you violate these terms.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY:

We can't guarantee that our website will always work perfectly. Sometimes, there might be technical issues or downtime. We can't promise that the information on our website is always accurate or up-to-date. We may need to make changes to our website or even take it offline without warning. You use our website at your own risk. We aren't responsible for any problems or losses that may occur. We're not liable for any damages, whether direct or indirect, that may arise from using our website or products.

TERMINATION:

If we decide to end this agreement, any obligations we have to each other up to that point will still apply. You can stop using our service at any time. We can also end this agreement if you don't follow these terms. In that case, you'll still be responsible for any payments due. We may also limit your access to our services.

ENTIRE AGREEMENT:

If we don't enforce a specific part of this agreement, it doesn't mean we've given up our right to do so later. This agreement is the entire understanding between you and us. It replaces any previous agreements we may have had. If there's any confusion about the meaning of this agreement, we'll interpret it in a way that's fair to both of us.

GOVERNING LAW:

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Diva Mountain Soap and Candle Company 264 Pawling Ave. Troy, NY 12180.

CHANGES TO TERMS OF SERVICE:

You can review the most current version of the Terms of Service at any time at this page.  We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION:

Questions about the Terms of Service should be sent to us at Diva Mountain Soap and Candle Company. Susan@divamountain.com