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Signed in as:
filler@godaddy.com
Diva Mountain Soap and Candle Company’s Terms and Conditions
This website is operated by Diva Mountain Soap and Candle Company. Throughout the site, the terms “we”, “us” and “our” refer to Diva Mountain Soap and Candle Company. Diva Mountain Soap and Candle Company offers this website and its related services to you, the user, contingent upon your acceptance of all terms, conditions, policies, and notices as stated herein. Your use of our website and/or purchase of our products constitutes your agreement to be bound by our Terms of Service. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content. Please review these Terms of Service carefully prior to accessing or utilizing our website. Your use of any part of the site constitutes your agreement to be bound by these Terms of Service. If you do not agree to all terms and conditions, please refrain from accessing the website or using any services. Any newly added features or products to the current store shall likewise be subject to the Terms of Service. You may review the most current version of the Terms of Service at any time on this page. We reserve the right to modify, alter, or replace any portion of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to periodically review this page for changes. Your continued use of or access to the website subsequent to the posting of any changes shall constitute acceptance of those changes.
Our store is hosted on Godaddy. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
ONLINE STORE TERMS:
By agreeing to these Terms of Service, you represent that you are of legal age in your jurisdiction or have obtained parental consent for minor dependents. You agree not to use our products for any unlawful purpose or in violation of applicable laws. You must not transmit any malicious code. Any breach of these Terms will result in immediate termination of your Services GENERAL CONDITIONS:
We reserve the right to deny service to any individual for any reason at our sole discretion. You understand that your content (excluding credit card information) may be transmitted unencrypted and may be subject to changes to accommodate technical requirements. Credit card information is always encrypted during transmission. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written consent. The headings used in this agreement are for reference purposes only and shall not limit or otherwise affect these Terms.
Allergy and Ingredient Information:
Note: Due to labeling regulations, not all fragrance oils, essential oils, preservatives, micas, and/or dyes are individually listed by name in the ingredients.
Additional Information:
Updates: We reserve the right to update the content of this site at any time. Please check this page regularly for any changes.
MODIFICATIONS TO THE SERVICE AND PRICES:
Price Changes:
Service Modifications:
No Liability for Changes:
PRODUCTS OR SERVICES (if applicable)
Online Exclusives:
PRODUCT IMAGES:
SALES RESTRICTIONS:
PRODUCT QUALITY AND SERVICES:
· We aim to provide the best products and services, but we can't promise perfection. Sometimes, unexpected issues may arise.
ACCURACY OF BILLING AND ACCOUNT INFORMATION:
We want to ensure a fair and enjoyable shopping experience for all our customers. To do this, we may need to limit order quantities or cancel orders, especially if we suspect unusual activity like bulk buying. We'll do our best to notify you if we need to make any changes to your order. To help us process your order smoothly, please make sure your account information is up-to-date. This includes your shipping address, email, and payment details. For more information on returns and exchanges, please check out our Returns Policy. For more detail, please review our Returns Policy.
OPTIONAL PRODUCTS:
We may offer access to products from other companies. Please be aware that we don't control or monitor these products, and we don't make any promises about them. You use these products at your own risk, and you should always check the terms and conditions of the company providing them. We may also add new features and services to our website in the future. These new offerings will also follow the terms outlined in this agreement.
THIRD-PARTY LINKS:
Our website may link to other websites that we don't own or control. We're not responsible for the content or accuracy of these websites. If you decide to visit these other websites, please be aware that they have their own terms and conditions. We encourage you to review these terms before making any purchases or using their services. If you have any issues with a third-party website or product, please contact the company directly.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS:
If you share ideas or suggestions with us, we may use them without any obligation to you. We won't be responsible for keeping your ideas confidential or paying you for them. We reserve the right to remove any comments that we believe are inappropriate or harmful. Please make sure your comments are respectful and follow our terms of service. You are responsible for the content of your comments. We won't be held liable for anything you or others post.
PERSONAL INFORMATION:
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
ERRORS, INACCURACIES AND OMISSIONS:
We reserve the right to correct any errors, inaccuracies, or omissions in product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We may make changes or updates to information or cancel orders at any time, without prior notice, even after an order has been submitted. We are not obligated to update, amend, or clarify information on our website, including pricing information, unless required by law. The presence of a specified update or refresh date does not indicate that all information on the website has been modified or updated.
PROHIBITED USES:
You agree not to use our website for any illegal or harmful purposes. This includes activities like:
We reserve the right to suspend or terminate your account if you violate these terms.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY:
We can't guarantee that our website will always work perfectly. Sometimes, there might be technical issues or downtime. We can't promise that the information on our website is always accurate or up-to-date. We may need to make changes to our website or even take it offline without warning. You use our website at your own risk. We aren't responsible for any problems or losses that may occur. We're not liable for any damages, whether direct or indirect, that may arise from using our website or products.
TERMINATION:
If we decide to end this agreement, any obligations we have to each other up to that point will still apply. You can stop using our service at any time. We can also end this agreement if you don't follow these terms. In that case, you'll still be responsible for any payments due. We may also limit your access to our services.
ENTIRE AGREEMENT:
If we don't enforce a specific part of this agreement, it doesn't mean we've given up our right to do so later. This agreement is the entire understanding between you and us. It replaces any previous agreements we may have had. If there's any confusion about the meaning of this agreement, we'll interpret it in a way that's fair to both of us.
GOVERNING LAW:
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Diva Mountain Soap and Candle Company 264 Pawling Ave. Troy, NY 12180.
CHANGES TO TERMS OF SERVICE:
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
CONTACT INFORMATION:
Questions about the Terms of Service should be sent to us at Diva Mountain Soap and Candle Company. Susan@divamountain.com
At Diva Mountain Soap & Candle Co. ("we," or "us"), we value the privacy of individuals who use our websites and related services (collectively, our "Services"). This Privacy Notice explains how we collect, use, and share the personal information of users of our Services ("users," "you," or "your"). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described by this Privacy Notice.
Personal information is information that identifies or could be used to identify a specific person. Personal information does not include deidentified information (anonymized or pseudonymized) or aggregated information derived from personal information.
We may collect a variety of personal information and other information about you or your devices from various sources, as described below.
Registration Information. If you sign up for an account, register to use our Services, or sign up for emails or other updates, we may ask you for basic contact information, such as your name, email address, phone number, and/or mailing address. We may also collect certain demographic information when you register for our Services, including your age, gender, personal interests, income, and/or marital status.
Communications. If you contact us directly, we may collect additional information from you. For example, when you reach out to our customer support team, we may ask for your name, email address, mailing address, phone number, or other contact information so that we can verify your identity and communicate with you. We may also store the contents of any message or attachments that you send to us, as well as any information you submit through any of our forms or questionnaires.
Events. If you register for an event that we host, whether in-person or online, we may collect relevant information such as your name, address, title, company, phone number, or email address, as well as specific information relevant to the event for which you are registering.
User Content. We may allow you and other Users of our Services to share their own content with others. This may include posts, comments, reviews, or other User-generated content. Unless otherwise noted when creating such content, this information may be shared publicly through our Services.
Payment Information. If you make a purchase through our Services, we (or a third-party payment processor acting on our behalf) may collect your payment-related information, such as credit card or other financial information.
Job Applications. If you apply for a job with us, we may collect relevant information such as your name, phone number, email address, position, job history, education history, references, a cover letter, and other similar information.
Device Information. We may collect information about the devices and software you use to access our Services, such as your IP address, web browser type, operating system version, device identifiers, and other similar information.
Usage Information. To help us understand how you use our Services and to help us improve them, we may collect data about your interactions with our Services. This includes, but is not limited to, information such as crash reports, session lengths and times, the specific pages and other content you view, and any searches you conduct on our site.
Cookies and Similar Technologies. We and our third-party partners may collect information using cookies, pixel tags, or similar technologies. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
We may receive information about you from other sources, including third parties that help us update, expand, and analyze our records, identify new customers, or detect or prevent fraud. What information we receive from third parties is governed by the privacy settings, policies, and/or procedures of the relevant organizations, and we encourage you to review them.
We may use the information we collect:
Service Providers. We may share any information we collect with service providers retained in connection with the provision of our Services. These companies are permitted to use this information to help us provide our Services to improve the services they provide us, and for other purposes disclosed in this Privacy Notice.
Our Affiliates and Representatives. We may share your information with our affiliates, subsidiaries, and representatives as needed to provide our Services.
Other Users. Content you post on our websites, including comments, may be displayed to other Users as appropriate.
Our Advertising and Analytics Partners. We work with our Service Providers and other analytics and/or advertising partners to collect and process certain analytics data regarding your use of our Services and to conduct advertising via cookies, as detailed below. Our Service Providers and other analytics and/or advertising partners may also collect information about your use of other websites, apps, and online resources. Parties that may process your information for advertising and analytics purposes include our Service Providers and may also include:
Please note that our Service Providers and advertising and analytics partners may change from time to time. If you would like a current list of the specific parties we are working with to provide analytics and/or advertising services, contact us at divamountainsc@gmail.com. For details about your choices regarding how these partners use your information, see the Your Choices section below.
As Required by Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others' rights, property, or safety. In particular, we may disclose relevant information to the appropriate third parties if you post any illegal, threatening, or objectionable content on or through the Services.
Events. We may share your information with event partners or co-sponsors to facilitate the events for which you register.
Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or in which we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the same general provisions of this Privacy Notice.
Consent. We may also disclose your information with your permission.
Our Communications. From time to time, you may receive marketing or other informational email messages from us. You can unsubscribe from our promotional and informational emails via the link provided in the emails. After opting out of receiving such messages from us, users may continue to receive administrative messages from us that are necessary to service User accounts.
Cookies. Most web browsers allow you to manage cookies through the browser settings. To find out more about cookies, you can visit www.aboutcookies.org or www.allaboutcookies.org.
Our Partners. You can learn more about Google's privacy practices and your options for how they use your information on Google's website. You can also install the Google Analytics Opt-out Browser Add-on. Meta, the parent company of Facebook, provides information about how it uses the information it collects through our Services in its Data Policy. You can also learn specifically about Facebook's advertising practices on its website.
Some of our advertising partners may be members of the Network Advertising Initiative or the Digital Advertising Alliance. You can visit those organizations' websites to learn about how you may opt out of receiving web-based personalized ads from their member companies. You can also access any settings offered by your mobile operating system to limit ad tracking. To inquire about your choices regarding our business partners generally, contact us at divamountainsc@gmail.com.
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the content provided by, or the privacy practices of, these third parties. Please be aware that this Privacy Notice does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.
We make reasonable efforts to protect your information by using administrative, technological, and physical safeguards designed to improve the security of the information we maintain and protect it from accidental loss, unauthorized access or use, or any other inappropriate or unlawful processing. Because no information system can be 100% secure, we cannot guarantee the absolute security of your information.
We do not knowingly collect, maintain, or use information from children under 13 years of age, and no part of our Services are directed toward children. If you learn that a child has provided us with information in violation of this Privacy Notice, then you may alert us at divamountainsc@gmail.com.
Our Services are hosted in the United States and intended for use by individuals located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with operating the Services and storing or processing data. By using our Services, you consent to the transfer, storage, and processing of your information as described in this Privacy Notice.
We will post any adjustments to the Privacy Notice on this page, and the revised version will be effective when it is posted. If we make material changes, we may notify you via a notice posted on our website or another method. We encourage you to read this Privacy Notice periodically to stay up to date about our privacy practices.
All feedback, comments, requests for technical support, and other communications relating to the Sites and our data collection and processing activities should be directed to: divamountainsc@gmail.com.
Last updated: December 25, 2025
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